Sales Policy for Sympmavel.com

Effective Date: January 8, 2025

At Sympmavel, we are committed to providing our customers with a seamless shopping experience. Our sales policy outlines the terms and conditions under which products are sold on our website. Please read this policy carefully before making a purchase.

1. General Terms

By making a purchase on Sympmavel.com, you agree to comply with the terms and conditions of our sales policy. All orders placed are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion, including orders that contain pricing errors, inaccurate product descriptions, or unauthorized transactions.

2. Product Availability

While we make every effort to ensure that the products listed on our website are in stock, availability can vary. If an item you ordered is out of stock or unavailable, we will notify you promptly and offer you the option to:

  • Wait for the item to be restocked
  • Choose a similar product as a replacement
  • Cancel your order and issue a full refund

3. Pricing and Payment

  • Pricing: The prices for products on Sympmavel.com are listed in U.S. Dollars and may be subject to change without notice. Prices do not include applicable taxes or shipping fees unless otherwise stated.

  • Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. By placing an order, you authorize us to charge your selected payment method for the total amount of the purchase, including taxes and shipping fees.

  • Payment Confirmation: After your order is placed, you will receive an order confirmation email that includes a summary of your purchase. This email does not guarantee that your payment has been successfully processed. Once your payment is successfully processed, you will receive a shipping confirmation email.

4. Sales Tax

Sales tax will be charged on orders where applicable based on the shipping address. The sales tax rate is determined by your state’s regulations, and we are required to collect the applicable tax based on the location to which the items are shipped.

5. Order Processing and Shipping

  • Processing Time: Orders are typically processed within 1-2 business days after receipt of payment. During high-demand periods, such as holidays, processing times may be longer. We will notify you of any significant delays.

  • Shipping Methods: We offer various shipping options, and the shipping cost will be calculated at checkout based on your location and the selected shipping method. We currently ship to domestic U.S. addresses only. International orders may not be accepted unless specified.

  • Shipping Confirmation: Once your order is shipped, you will receive a tracking number and a shipping confirmation email.

  • Delivery Time: Delivery times vary based on your shipping address and the shipping method selected at checkout. Please note that we do not guarantee delivery times, and any estimated delivery dates are provided by our shipping partners.

  • Incorrect Shipping Address: It is the customer’s responsibility to ensure that the shipping address is correct. We are not responsible for orders that are delayed, misdelivered, or lost due to incorrect addresses provided by the customer.

6. Discounts and Promotions

From time to time, Sympmavel may offer discounts, promotional codes, or special offers. These promotions are subject to the following terms:

  • Promotional codes must be entered at checkout and cannot be applied retroactively to previous orders.
  • Promotional codes are not valid on sale items or in combination with other offers unless explicitly stated.
  • Discounts and promotions are subject to availability and may be limited to specific products or a limited period.

7. Order Cancellations

Once an order is placed, it is processed immediately. If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped. If your order has already been shipped, you will need to follow our returns process.

8. Returns and Exchanges

Our Refund and Returns Policy provides detailed information about returning products, receiving a refund, or exchanging items. Please refer to that section for information regarding:

  • How to initiate a return or exchange
  • Conditions for returning products
  • Refund processing time
  • Non-returnable items

9. Warranty

Sympmavel provides a limited warranty for certain products, depending on the manufacturer’s policy. Any warranties provided are described on the product detail page. If a product is defective or does not meet the quality standards, please contact us within 7 days of receiving the item, and we will assist you with a replacement or refund according to the manufacturer’s warranty terms.

10. Customer Support

If you have any questions regarding your order or our sales policy, or if you need assistance with returns, exchanges, or product inquiries, please contact us at:

  • Email: info@sympmavel.com
  • Phone: (732) 442-5789
  • Address: 14 Harbor Ter #APT 1C, Perth Amboy, New Jersey (NJ), 08861

We are committed to providing exceptional customer service and ensuring that you are satisfied with your purchase.

11. Limitation of Liability

Sympmavel is not liable for any damages or losses incurred due to the use or inability to use products purchased through our website. Our liability is limited to the total amount paid for the item(s) purchased.

12. Changes to This Sales Policy

Sympmavel reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately. Please review this page periodically to stay informed about our sales practices.

Effective Date: January 8, 2025