Shipping Policy for Sympmavel.com

Effective Date: January 8, 2025

At Sympmavel, we are committed to providing timely and reliable shipping services for all of our customers. This Shipping Policy outlines the terms and conditions for shipping orders placed on our website, https://sympmavel.com/. Please read this policy carefully to understand the shipping procedures, costs, and delivery times.

1. Shipping Methods

Sympmavel offers a variety of shipping options to meet your needs. The available shipping methods will be displayed at checkout based on your shipping address. We currently offer domestic shipping within the United States only. We do not offer international shipping at this time, but we may expand our shipping options in the future.

The available shipping methods include, but are not limited to:

  • Standard Shipping: This is our most affordable shipping option, with delivery times typically ranging from 5-7 business days.
  • Expedited Shipping: A faster shipping option, with delivery times ranging from 2-3 business days.
  • Priority Shipping: This is the fastest shipping option, with delivery usually occurring within 1-2 business days.

Shipping times are estimates and may vary based on factors such as weather, holidays, and carrier delays.

2. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • Shipping Method: The shipping fee will depend on the selected shipping method.
  • Destination: The distance between your shipping address and our warehouse location.
  • Order Size and Weight: Larger and heavier orders may incur higher shipping fees.

We offer free standard shipping on orders over a certain amount (please check the website for current promotional offers and terms).

3. Processing Time

  • Order Processing: Once you place your order, it will be processed within 1-2 business days. Please note that during high-demand periods, such as holidays or special promotions, processing times may be slightly longer.
  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use the tracking number to monitor the status of your shipment.

4. Delivery Time

  • Standard Shipping: Delivery typically takes 5-7 business days from the time your order is shipped.
  • Expedited Shipping: Delivery typically takes 2-3 business days from the time your order is shipped.
  • Priority Shipping: Delivery typically takes 1-2 business days from the time your order is shipped.

Please note that these delivery times are estimates and are subject to change depending on the carrier and other factors, such as weather or unforeseen delays.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use the tracking number to check the status of your order through the carrier’s tracking system.

If you have not received your tracking information, or if you are experiencing issues with tracking, please contact us for assistance.

6. Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided is accurate. We are not responsible for delays, misdeliveries, or lost packages resulting from incorrect or incomplete shipping addresses.

If you realize that you’ve provided an incorrect shipping address, please contact us immediately to correct it. We can only update shipping addresses before the order has been processed and shipped.

7. Shipping Delays

While we strive to deliver your order within the estimated delivery time, shipping delays may occur due to unforeseen circumstances such as:

  • Weather conditions
  • High order volume
  • Carrier delays
  • Holidays or weekends

In the event of a shipping delay, we will do our best to keep you informed and work with the shipping carrier to resolve the issue.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and assist you in resolving it.

To help us process your claim quickly, please provide the following details:

  • Order number
  • Tracking number (if available)
  • Description and photos of the damage (if applicable)

9. P.O. Box and APO/FPO Addresses

We currently do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that the shipping address provided is a valid street address to avoid delays.

10. Customer Support

If you have any questions about shipping, need assistance with tracking your order, or if you experience any issues with delivery, please contact us:

  • Email: info@sympmavel.com
  • Phone: (732) 442-5789
  • Address: 14 Harbor Ter #APT 1C, Perth Amboy, New Jersey (NJ), 08861

We are here to assist you and ensure that your order arrives as quickly and safely as possible.

Effective Date: January 8, 2025